FAQ

> Receiving Crypto

> I sent crypto from another wallet/exchange to Pintu, but the balance in Pintu did not increase/haven’t received the crypto.. What should I do?

I sent crypto from another wallet/exchange to Pintu, but the balance in Pintu did not increase/haven’t received the crypto.. What should I do?

  • Blockchain transactions require settlement time, make sure to wait for the fair time needed (30 minutes for BTC, 5-10 minutes for other assets).
  • When the time has passed and you haven’t received the crypto, please contact our support team with your transaction ID attached.

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