Account Registration and KYC

&bull; You can create an account by clicking the &ldquo;<a href="https://pintu.co.id/pro/id/register">Register</a>&rdquo; button on the <a href="https://pintu.co.id/pro/en/trade/BTC_IDR">Pintu Pro Web</a> homepage. &bull; After that, scan the QR code and follow the process.



Please note that creating an account and KYC for Pintu Pro Web can only be done through the Pintu app. 



To find out more about Pintu Pro registration, visit <a href="https://pintu.co.id/en/faq/how-to-register-pintu-pro">this page</a>.

How do I register or create an account on Pintu Pro Web?

Yes, you must first complete the KYC process before you can begin trading on Pintu Pro app or web. The KYC process can only be done via the Pintu app. 



To verify your account, follow the steps <a href="https://pintu.co.id/en/faq/do-kyc">here</a>.

Is account verification (KYC) required to trade on Pintu Pro Web?

Make sure you enter the PIN that is created and used for the Pintu Apps

Why is my login PIN always incorrect?

Make sure the OTP code you entered is correct. If it still fails, please get in touch with Pintu&rsquo;s support team via Live Chat or email <a href="mailto:help@pintu.co.id">help@pintu.co.id</a>.

What should I do when my OTP code is always incorrect?

If you do not receive the OTP code, please do the following steps:



<ol class="wp-block-list">
<li>Make sure the mobile number you entered is correct.</li>



<li>Wait a few moments for the OTP code to be sent to the mobile number you registered.</li>



<li>Tap Resend OTP if you do not receive the OTP code.</li>
</ol>



If you have followed the steps above and have yet to receive the OTP code, please choose another channel (WhatsApp or SMS) to send the code. You can also contact Pintu&rsquo;s support team via Live Chat or email <a href="mailto:help@pintu.co.id">help@pintu.co.id</a>.

Why am I not receiving the OTP code on WhatsApp or SMS?

If the email verification link doesn&rsquo;t work, tap resend email and try again.



If you have tried several times and still failed, please get in touch with Pintu&rsquo;s support team via Live Chat or email <a href="mailto:help@pintu.co.id">help@pintu.co.id</a>.

Why is the verification link in the verification email not working?

If you do not receive a verification email, please follow these steps:



<ol class="wp-block-list">
<li>Make sure the email you entered is correct.</li>



<li>Wait a few moments and reload until the verification email arrives.</li>



<li>Check your spam folder, as your email provider may have marked the verification email as &ldquo;spam.&rdquo;</li>



<li>Tap Resend Email if you don&rsquo;t receive the verification email.</li>
</ol>



If you have followed the steps above but have not received a verification email, please contact Pintu&rsquo;s support team via Live Chat or email <a href="mailto:help@pintu.co.id">help@pintu.co.id</a>.

Why am I not receiving the verification email?

You can register an account by clicking the Login button. In addition, you can also register on the Home page or Account page.

How to register for Pintu Pro?

The KYC process at Pintu uses different IDs, depending on the citizen, namely:



<ul class="wp-block-list">
<li>For Indonesian citizens (WNI) must use KTP. Using a passport, driver&rsquo;s license or other identity cards is not allowed.</li>



<li>For foreigners must use a passport along with KITAS / KITAP or your origin ID Card</li>
</ul>

What identity documents can I use for KYC at Pintu?

If you encounter problems and fail to perform KYC, please get in touch with Pintu&rsquo;s support team via Live Chat or email <a href="mailto:help@pintu.co.id">help@pintu.co.id</a> for further assistance.

I keep failing to do KYC, can KYC be done with the help of customer support?

To complete KYC, in addition to a clear selfie and ID card, make sure the data submitted is the same as the data on the ID card.



If the photo is clear and the data is correct but still fails, please get in touch with the Pintu support team via Live Chat or email <a href="mailto:help@pintu.co.id">help@pintu.co.id</a>.

I feel like I took a clear photo during KYC, but KYC keeps requesting a retake of the photo.

If you do not have a KITAS/KITAP, you can attach your origin ID card to conduct KYC. The proof needs to be attached along with the passport to do KYC on Pintu.

I don’t have a KITAS/KITAP; can I still do KYC?

KITAP is a Kartu Izin Tinggal Tetap or permanent residence permit card. KITAP is for foreigners who wish to live and settle in Indonesia as Indonesian residents.



KITAS is a Kartu Izin Tinggal Terbatas or limited stay permit card. KITAS is for foreigners who only want to stay in Indonesia for a limited time.

What is KITAS/KITAP?

Your can verify your account via:



<ul class="wp-block-list">
<li>The Pintu/Pintu Pro homepage </li>



<li>Alternatively you can head to Account Menu &gt; Account Verification</li>
</ul>



Ensure you have your ID card photo on hand and fill all data accurately. Our team will verify your data within 24 hours.

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