FAQ

> Receiving Crypto

> I didn’t enter the correct MEMO when sending a BNB or IDRTB to Pintu, can I get the asset back?

I didn’t enter the correct MEMO when sending a BNB or IDRTB to Pintu, can I get the asset back?

  • If you sent your address on Pintu correctly but forgot to put MEMO, contact our support team and include a transaction ID that can be tracked on the blockchain explorer.
  • If you send to the correct address but you enter the wrong MEMO, we cannot return the asset.

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